What do we want to achieve?

With HSE Helpdesk operating we expect to achieve the following:

• Provide an effective and efficient communication channel between Corporate HSE Department and its customers and to ensure high quality and timely response to questions.

• Identify where the main issues are and where information gaps exists.

• Develop a FAQ (Frequency Asked Questions) facility on the web-site.

• Develop a tool for continuous monitoring and improvement of HSE information service

• Provide an effective efficient and inexpensive training facility for development of PDO/Contractors HSE staff.

What happened with your questions?

• The question will be saved in the database and forwarded to the relevant MSE specialist.

• He/she will normally answer the question within 5 working days and this will be stored in the database for future reference.