When you make changes to your procedures or standard way of working, how do you assess the potential impact of these changes into your operations? How do you ensure direct effective communication between supervisor, team and crew are taking place when they are geographically apart (large distance)? How do you ensure the competency of Drivers and Journey Managers before they start work? When making changes to planning and scheduling of activities, how do you communicate these changes to affected parties before the changes are implemented? Ensure regular scheduled audits of systems take place to identify any changes to key systems that might affect safety. Ensure channels of communications are well established between teams